Topic: The Quality Revolution in Retrospect

Please read the attached article referenced below:
Macdonald J. (1998). The quality revolution – in retrospect, The TQM Magazine, Volume 10 Number 5.

-Prepare the write-up as follows:
• Describe your comprehension of the article highlighting key points (2 to 3 pages).

• Discuss the origins of the term TQM and fallacies about BPR as presented in the article (3 to 4 pages).

• Discuss the overall theme is that improvement is better viewed as a revolutionary process than a revolutionary event (3 to 4 pages).

• Critique the quality gurus and prescriptive solutions (3 to 4 pages).